Terms & Conditions

Welcome to Roameo Resort. These Terms & Conditions govern all bookings, stays and use of our services. By making a reservation, you agree to abide by the terms outlined below.

1. Booking and Payment Policy

• Reservations can be made through phone, WhatsApp, or social media.
• A bank transfer may be required in advance to secure your booking. Proof of transfer must be shared for confirmation.
• A 20% advance payment is required at the time of booking to confirm the reservation.
• All rates are quoted in Pakistani Rupees (PKR) and include taxes.
• We reserve the right to decline bookings that remain unconfirmed beyond the specified hold time.

2. Check-In and Check-Out

• Check-in time: 1:00 PM
• Check-out time: 12:00 PM
• Early check-in or late check-out is subject to availability and may incur additional charges.
• Valid government-issued identification is required at check-in for all guests.

3. Cancellation and Refund Policy

• Booking cancellations made 5 days or more before the check-in date are eligible for a full refund, excluding any applicable transfer fees.
• Cancellations made within 3 days of the check-in date will be subject to a 25% deduction from the advance payment received.
• In the case of a no-show or early departure, a 25% deduction will be made from the payment received.
• Refunds (where applicable) will be processed within 7–10 business days.

4. Children and Extra Guests

• Children under 5 years of age stay free when sharing existing bedding.
• Extra bedding can be arranged on request and may be subject to additional charges.
• The maximum occupancy per room must not be exceeded unless otherwise agreed upon.

5. Guest Conduct and Property Use

• Guests are expected to respect resort property, staff, fellow guests, and the natural environment.
• Any damage to property or equipment caused by the guest may be charged to the guest’s account.
• Use of loud music, fireworks, or any disruptive behavior is strictly prohibited.

6. Safety and Liability

• Roameo Resort is located in a natural and remote area. Guests are responsible for their personal safety and the supervision of accompanying children.
• While we take reasonable measures to ensure guest safety, the resort is not liable for injuries, accidents, theft, or loss of belongings during the stay.
• Any use of recreational facilities is at the guest’s own risk.

7. Pets

Pets are permitted on the property. Please ensure they are supervised and do not disturb other guests.

8. Force Majeure

Roameo Resort shall not be held responsible for delays, cancellations, or disruptions caused by circumstances beyond our control, including but not limited to natural disasters, road closures, political unrest, or weather-related issues.

9. Photography and Promotion

• We may capture photos or videos for promotional use. If you prefer not to be featured, please notify the management at check-in.
• Personal photography is permitted for non-commercial use. Commercial shoots must be approved in writing.

10. Third-Party Services & Data Use

Roameo Resort uses certain third-party tools to improve guest experience, analyze website engagement, and support internal marketing efforts. These include services such as Google Analytics, Google Ads, and TikTok Pixel or API integrations.

If you interact with our content via TikTok (e.g., through an ad or account connection), we may collect limited public data such as your display name or engagement metrics. This information is used strictly for internal reporting and is not sold, shared with third parties, or displayed publicly.

You can manage your data preferences or revoke access through your TikTok account settings.

11. Policy Updates

Roameo Resort reserves the right to amend these Terms & Conditions without prior notice. The most recent version will always be available on our website.

Contact

For questions or concerns related to your booking or stay, please contact:

marketing@roameoresorts.com